Shipping & Returns
Shipping
We're proud to ship our best-selling items from US-based warehouses for fast delivery.
- Processing time: 1–2 business days.
- Delivery time: typically 3–7 business days within the United States for US-warehouse items.
- Tracking: a tracking number is emailed to you as soon as your order ships.
- Free shipping on orders over $49.
30-Day Happiness Guarantee
Your satisfaction — and your pet's — comes first. If you're not completely happy with your purchase, contact us within 30 days of delivery and we'll arrange a replacement or refund.
How to Start a Return
- Email us with your order number and the reason for your return.
- Our team will reply within 24 hours with simple next steps.
- Once approved, we'll process your refund or send a replacement promptly.
Items should be unused and in original condition where possible. For hygiene reasons, some used pet items may not be eligible for return — but reach out and we'll always do our best to help.
Questions?
We're real people who love pets and we're happy to help. Contact us any time — we typically respond within one business day. 🐶