Refund policy

Refund & Return Policy

We want you and your pet to be completely happy. We offer a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with any tags, and in its original packaging. You'll also need your order number or proof of purchase.

How to start a return
To start a return, simply email us at micj7961@gmail.com with your order number and the reason for the return. Once your request is approved, we'll email you clear instructions on how and where to send your item — or, in some cases, we may simply issue a refund without requiring the item to be returned.

Please do not send any item back before contacting us. Items sent back without an approved return request cannot be accepted.

Damaged or wrong items
Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, email us at micj7961@gmail.com right away (photos help) and we'll make it right — no return shipping required for damaged or incorrect items.

Non-returnable items
For hygiene and safety reasons, we cannot accept returns on used personal-care items, clearance/sale items, or gift cards. If you're unsure whether your item qualifies, just ask us before purchasing.

Exchanges
The fastest way to get what you want is to request a return for your original item and, once approved, place a new order for the replacement.

Refunds
Once we receive and inspect your return (or approve a no-return refund), we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at micj7961@gmail.com and we'll look into it.

Questions? We're here to help — reach us anytime at micj7961@gmail.com.